iStonsoft Support Center
Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. For any problems about our site and product, please feel free to contact us, we welcome any question or suggestion.
Retrieve the keycode if you're encountering one of the following:
1. The keycode of the product you purchased is lost.
2. You have already purchased the program, but haven't received the keycode.
3. The keycode you already had became invalid after one year since your purchase.
Contact Email: support#istonsoft.com (replace # with @)
If you're experiencing any problems or difficulties using iStonsoft products, please get help via the following approaches:
1. User Guide: Check the step-by-step tutorials and the solutions for all our software.
2. Directly to contact our Technical Support team for questions about our software via:
support#istonsoft.com (replace # with @)
We commit ourselves to be in pursuit of constant improvement and enhancement of our products and customer service. Now we are collecting the related information of our product and hope to hear your voice by filling out this following survey. Any of your feedback or suggestion will be highly appreciated.
We are keeping improving our software and upgrade regularly. If you have purchased our software, you just need to re-download the software and upgrade to the latest version with your registration code. If you fail to update, please contact us via: support#istonsoft.com (replace # with @). For more information about upgrade, please go to Upgrade Policy center.
- What's your Upgrade Policy?
- What is your Refund Policy?
- What's your License Policy?
- What's your Extended Download Service?
- How long will it take to get your support response?
- How can I get the free trial version of the software?
- How long will I receive the license code after I complete the purchase?
- Why I didn't receive the license code for several hours after my purchase?
- How to buy the CD version?
- How to register my software?
- I entered the license code you sent to me, but the software said "Registration info is invalid". Why?
- I lost my license code, how can I get it again?
- Can I apply the upgrade for free after purchase?
- How to move the software I purchased to the new computer?
- Do I have other ways to purchase your product?